Thank you for the great service. My refrigerator wasn’t cooling, so I was panicking! Your technician was knowledgeable and fast. will use again!
Great service, friendly technician.
I just want to say thank you for sending Terry out to service our Samsung ice maker/ refrigerator. Terry on both calls (he had to order parts) was highly knowledgeable, professional, efficient, and informative of this product. I wish all our service people were more like Terry. Thank you again, and I am sure you consider Terry a great asset to your organization. He rates an A+ in my book.
I wanted to take this opportunity to compliment your technician Steve who came out to our home twice recently to repair our dishwasher. We had an issue with a delay in receiving parts and were unhappy that it was taking so long. This occurred over a several month period. Steve, however, alleviated our displeasure by his cheerful and conscientious attitude and left us feeling much better about the situation. Our dishwasher is now working at 100% again due to Steve. Steve was very patient, and even came out a second time that day to install a second part, at my request. We were very pleased he could change things around on his schedule and was very positive about doing so, all to make us happy. Our compliments to you and Steve, a very good employee of yours!
Your people have been great…. it is stressful to have a broken washer ( dunning the holidays) ..have a horrible cold..etc…etc… but since I called your office your folks have taken care of me extremely well. I was scheduled for tomorrow but you had a cancellation and “tiger” Steve came to look at my sad washer and pile of clothes… he could not have been more professional , kind and respectful to a stress out women not feeling well….. I just wanted you to know that…. We have had bad experiences in the past with extended warranty repair companies and I wanted you to know how much I appreciate you all helping me… I asked Steve when I saw the flag if he was ex military….and he said that the owners were…. My Dad ( who has passed) was a WW2, Korean and VietNam Vet and I really appreciate seeing the flag……..Again I am sure you hear from people when things go wrong… I wanted you to hear from someone who appreciated your service… and let’s hope my part gets here soon…
Tiger swept in on time and was done very quickly. Great service. Thanks for making it happen
Tiger Mechanical is great to work with. Honest in their diagnosis and their work. Wouldn’t use anyone else!
Can’t say enough good things about Tiger Mechanical. I had a problem with my dishwasher and Tom came out within a few hours. I had a courtesy call before he showed up and he was at my house within the timeframe that I was told over the phone. He showed me what the problem was and didn’t try to sell me on something else. Both Tom and Barb (owners) were very courteous and pleasant to talk to. I will recommend Tiger Mechanical to my friends and family and will call them again for any repairs needed in the future!
Thermador freezer went out unexpectedly. Thermador only recommended four service companies in the area, including Tiger Mechanical. Other three firms were telling me one to two weeks just to come out to diagnose. Tiger Mechanical understood that not having a freezer for that long is a big deal. They were able to come out, diagnose, drop ship the replacement part and get it running in a couple of days, which was critical since my renters were arriving and I was leaving town. They were upfront on pricing process and the charges were in line with the estimate. They clearly knew their stuff and gave helpful suggestions to keep it running in the future.
I LOVE this company. I had called another company yesterday from Angie’s list at 12:39pm and then approx. 3:00pm, I sent them a service request through Angie’s list and explained I needed service that the fridge wasn’t working and I was losing what food was in there as it was heating up. They finally called me back at 8:30am today, I again explained what was going on and I really needed service. She said well our next service will be Friday, I was shocked as they advertised Same Day Service available, We Have A Fleet Of Vans Ready Serve! I guess my idea of something that needs to be done right away is very different from theirs. I told her that was not acceptable and said good-bye. I then called Tiger Mechanical, I left a message at 8:54am, Barb called back at 9:02 am. I explained my situation and she agreed right away that we NEED a refrigerator and set up a service call for me for 10 – 2 today (the same day as my call what a wonderful concept!!!). She also gave me the Technicians name (Steve) and said he would call when on his way. At 10:01 Steve called and said he would be here in 15 – 20 minutes and he was. He checked everything thoroughly, explained all as he went along, answered all my questions and when he determined it was the Main Board I explained I had been getting pricing on a new fridge and after talking some more it was definitely better to buy the new one based on cost of repair vs. purchase. I will absolutely use this company again if I need appliance service and will highly recommend them to anyone needing this type of service. Thank you Barb and Steve!!!
Just recently had Tiger Mechanical come out to my Dads place. He had a cooling problem on his side by side refrigerator. They diagnosed the problem and fixed it right away. They gave a time they would be there (between 4pm-7pm) and they kept their word. There was an $89.00 service call fee to come and diagnose and to give a estimate. If you choose to have them do the work the service call fee goes toward your repair. The total came to $425.00 and I believe they changed the control panel. The control panel controls the motor for fan and defroster I believe. And the evaporator coil was frozen over so no air was getting to the fridge side. All in all my Dad thought the service person was courteous and polite and had a fair estimate.
We were very pleased with their honesty regarding our Samsung refrigerator with a sealed system failure. Very nice tech Tom and his wife are a family owned company. Prompt service and very professional. Could not get anyone else to make a service call and they fit us into their schedule. Excellent company and would absolutely call them again for our refrigeration needs in the future.
I moved here and my refrigerator needed a waterline hook up and my full size stackable washer and dryer needed set up plus. I called them and got a next day appointment. Tom was very personable and knowledgeable. I would highly recommend this company. I would call them for any repair I will need in the future.