Appliance Repair Reviews

William Johnson

15:20 13 Jul 19

Updating my review:7 days later my refrigerator is doing the same thing that was supposedly fixed. $700 in parts and labor to replace parts that apparently weren't broken. I called and was told I have to wait until Monday... isn't that typical, take my money immediately but wait until we're ready to come fix your problem. This is unacceptable. This should have been fixed the first time; they made an error and now they need to step up and fix it. I can't wait for them to come out and tell me I owe for another part because they fixed something that wasn't broken. Tiger Mechanical - fix the issue and do right by your customer and I'll change my review. The tech Dan was awesome. Extremely polite, answered all my questions, showed me what he was doing explaining every step, took the time to show me how the defective parts caused my fridge to quit working. They are a little pricey but they claim to give you a 1 year warranty on labor and a five year warrantyon parts. I'll pay more for a little security for a fridge that has been a nightmare. Only negative, I never received a copy of my receipt in email.

William Johnson

05:14 07 Jul 19

The tech Dan was awesome. Extremely polite, answered all my questions, showed me what he was doing explaining every step, took the time to show me how the defective parts caused my fridge to quit working. They are a little pricey but they claim to give you a 1 year warranty on labor and a five year warrantyon parts. I'll pay more for a little security for a fridge that has been a nightmare. Only negative, I never received a copy of my receipt in email.

Robert Cochran

20:28 25 Jun 19

They push same day service unless they don't have your part. They push their vans are stocked, but after finding out our brand, that changed really fast. After ordering the wrong part and not having a fridge for almost a week, we got nothing in return. Installer was great, but management wouldn't even call us back. They had the front desk clerk call us to tell us nothing. We will never call these people again. Go somewhere more established where managers call you back, not clerks.

Robert Cochran

20:27 25 Jun 19

They push same day service unless they don't have your part. They push their vans are stocked, but after finding out our brand, that changed really fast. After ordering the wrong part and not having a fridge for almost a week, we got nothing in return. Installer was great, but management wouldn't even call us back. They had the front desk clerk call us to tell us nothing. We will never call these people again. Go somewhere more established where managers call you back, not clerks.

Ellen Dauscher

20:51 18 Jun 19

Tom from Tiger Mechanical was great. Although our ice maker couldn't be repaired, he told me exactly what to buy to replace it and even told me he would try to see if there were any available that were returned but not for mechanical problems, that we could get at a discounted rate. He was so helpful and told me if I had any questions I could call him. I appreciated him being so helpful. I will always call Tiger Mechanical when I need appliance repair.

Tim Vatuone

16:22 06 Jun 19

Extremely technically competent technician was sent out. Tom was informative, friendly, and got right to the root of the issue with my Bertazzoni oven and range. I am very pleased with Tom and the organization.

Bonnye Hall

00:55 04 Jun 19

This business has been very responsive when I’ve had to call for help. Their personnel is friendly and punctual always. I’d certainly recommend their services. They come prepared to get the job done while they’re here and are in and out quickly.

Steve Sebastian

23:39 20 May 19

Terry was great as he helped us with a balky dishwasher this morning. It was under warranty but when it isn't we will call Tiger and ask for Terry. He gave us samples of better detergent options and training tips on dishwasher functions that I've never heard in 60 years of dishwasher usage. All above and beyond the call of duty.Thanks Terry

ThatsThe Point

13:38 18 May 19

Tom was great. Great knowledge and confidence to fix our broken wine fridge without breaking a sweat. Would absolutely use him again and recommend his services to anyone who needed a repair.

Theresa Grimshaw

18:44 10 May 19

The service repairman was earlier than expected, called beforehand to let us know. He was knowledgeable, courteous and efficient. He gave us an honest assessment of our stackable washer and dryer. Great company!

Rochelle Nunley

03:39 04 May 19

Nearing the end of a lengthy remodel, we needed repair on our Viking Range. Our sales rep at Spencer’s Appliance recommended Tiger Mechanical. One of their technicians, Eddy, came out and diagnosed the repair and gave me an estimate. He was friendly and professional, thoroughly explaining what needed to be done. The day of our scheduled appointment Eddy and the Owner, Tom, came out to do the repair and installation. The repair was more complex than originally thought, but they were determined to get our range up and running that day. I would definitely recommend them!

Grant Young

22:43 30 Apr 19

Eddie came out to fix our Dacor Dishwasher, which was a blessing after hand washing for days. He was extremely knowledgeable, friendly and professional. He even gave us some tips on a couple of our other appliances. We'll be calling Tiger Mechanical and requesting Eddie next time we need help.

Brianne Steinke

20:53 14 Mar 19

Excellent experience with a Frigidaire refrigerator repair. I was scheduled right away and the service technician arrived on time , was very polite and efficient. Took him no time to get the repair done. Would definitely use again.

Joshua Hellwig

20:51 15 Feb 19

Terry was our service worker, and considering how quick and efficient this gentleman was I'm lucky to have caught his name! If my point wasn't clear he was able to explain the problem, fix the problem and test his work in a matter of maybe 25 minutes or less. Excellent.

Sarah Nygren

23:36 02 Feb 19

We have used Tiger Mechanical for a variety of different appliances around the house. This is a very trustworthy company and the quality of service is top notch! We wouldn’t go anywhere else. Great company to work with!

Rick Butcher

13:47 31 Jan 19

I am very satisfied with the service provided by Tiger Mechanical Services. Their rep, Terry, was prompt, courteous and knowledgeable. He quickly assessed the problem with our Kuerig unit on our Refrigerator and successfully fixed that problem. I am very pleased.

john sikokis

21:30 24 Jan 19

Had Eddie from Tiger Mechanical come over today and do an oven repair. Good guy. He was fast, efficient and pleasant to work with. Did a great job and really knew his stuff. I plan to use Tiger Mechanical from here on end for all my electrical appliance needs. Thanks!

Gloria Rumsey

18:26 23 Jan 19

The service we were given was perfection. Not only were our problems solved but we learned so much about how our refrigerator works. Our new part was installed in less than 15 minutes!

Rick Lucas

01:43 17 Jan 19

Eddie was my technician for a Wolf Microwave repair. He was friendly, courteous and highly skilled. Everything was repaired and all issues timely resolved. I highly recommend Tiger Mevhanical and commend Eddie for doing a great job!

Diann Curley

21:57 11 Jan 19

We are very pleased with Tiger Mechanical - Tom showed up on time and performed the necessary work on our ice machine for the agreed upon estimate. He offered helpful suggestions for the future performance of our machine as well. We will be calling Tiger Mechanical the next time we need service.

Susan Gillette

20:16 11 Jan 19

I purchased a condo that had a beautiful, contemporary Bulthaup range hood. I discovered within a few months that the previous owner had rented the condo to Middle Eastern tenants who saturated the entire kitchen with oil from their cooking. The range hood dripped oil continuously. A Bulthaup installer tried to clean it and when that didn't work, referred my to Tiger Mechanical. Tom's experience with high-end European appliances and his willingness to take on a job that others would not touch ultimately solved the problem, saving me the thousands that it would cost to replace the hood. He stayed with the job, returning to tweak a few things, until it was done to his and my satisfaction.

Stephanie Sheldon

20:24 28 Dec 18

Andy was my technician. Very professional and pleasant. He listened to my issue and understood exactly what was going on. He also came toward the early end of 4 hour appointment window and called first. Definitely recommend Tiger Mechanical and Andy!! Thank you!

Christine Chiao

21:52 05 Dec 18

Tiger Mechanical fixed a major repair with my Viking refrigerator. Tom and Steve were thorough and efficient professionals. They responded to my questions and worked very promptly to fix all of the problems. Great Service!!

Julie Romero

19:23 12 Nov 18

Response time from warranty company, to setting up appointment and fixing the issue all done within a weeks time-all while working with my schedule to accomplish all of this! Excellent overall service!!

Gail Lee

19:28 08 Oct 18

Well, our issue with our oven was, that it would not ignite when I turned it on, thus not heating up. Had my husband trying his hand at it too so wasn’t just me. When the tech came out, of course it lighted right up and heated. Go figure. The tech was very personable, professional and got here within the timeline promised but it did end up costing us the $100 dollar for the service call. We were told about this up front so It is what it is and I have nothing to fault the tech or company for. He did say he would not charge another $100 if it happened again in a reasonable amount of a time lapse which is fair. Bottom line I would call them again. Many of the companies are charging an up front service charge these days......

Patricia Carter

23:06 03 Oct 18

Tom finally figured out why my Wolf vent hood would not work--after 3 years in a newly built custom house, I find out the builder installed the duct work incorrectly. Despite multiple complaints to the builder about the carbon monoxide detector going off when I used multiple burners and the grill on by Pro Range--the builder insisted the duct work was fine. The builder had me change carbon monoxide detectors and file complaints with Wolf. Wolf had Tiger come to Tucson to evaluate my vent Hood and Pro Range. Tom went on the roof and scoped the duct! Tiger Mechanical was professional and knowledgeable!

Kathleen Perales

16:51 03 Oct 18

Very professional and thorough! He was great to talk to and seemed to really enjoy his job. Made for a very pleasant experience. Terry was great!

Janeen Goddard

16:14 10 Aug 18

Great customer service. I recommend this company and will use them again if needed. The associate that was sent to our home was wonderful, respectful and fast. She even took the time so show me things about my appliance I didn’t know know about. And gave great recommendations. Thank you again

Nicholas Janicki

00:47 08 Aug 18

Had a malfunctioning ice maker on my 3 year old Samsung refrigerator purchased from Lowe’s and still under warranty. Service was supplied by Tiger Mechanical and was first rate. Arrived on time, did the work quickly leaving zero mess. Our technician Serena very professional and pleasant. Very painless experience. Well run company. Would definitely recommend.

Layne Sheridan

01:35 07 Aug 18

Wonderful experience! when your Fridge breaks, you start out unhappy. So it's hard to get from there to "very happy." Terry was a delight! Knowledgable, professional, pleasant, answered questions clearly. I felt he did a complete diagnostic analysis rather than jumping on the first idea that crossed his mind. Then he explained it to me clearly. This is how it's supposed to work. Thank you!

Renee Reeves

15:12 06 Aug 18

Tom with Tiger Mechanical, showed up on time, extremely professional and diagnosed what was wrong with my refrigerator. He was able to explain it to me fully in "lay-man's terms". Because it was still under warrantee, Tiger was unable to order/make the repair. INSTEAD, while still in my kitchen, Tom looked up the approved appliance repair company, called and let them know the diagnosis, and what parts they needed to order. He gave the S/N, model and my contact info to f/u. I am so very grateful to have found an appliance company - any company frankly that goes above and beyond. Tiger truly holds themselves to a higher standard. They maybe cost a bit more in comparison - but it is true - you do get what you pay for!!!

Joel Klein

17:24 24 Jul 18

Tiger is extremely professional and truly understands what Total Customer Satisfaction means! Their phone presence is head and shoulders above most companies I have dealt with recently that are in the business of customer service. Kenisha, Barb, Dan and Terry provided excellent service and communications. They were very candid regarding my appliance repair and did not try to up-sell or push to do a repair on an appliance that is "beyond economical repair" and at the end of it's lifespan. They have a lot of integrity and a solid work ethic.

Customer Reviews